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Shipping & Returns

Returns

  • PLEASE CHECK your fulfilled shipped orders carefully and notify us within 14 days upon the receipt of the merchandise if there is a mistake, shortage, incorrect items or defective merchandise. We will only credit for any mistakes shortages, incorrect items shipped, or defective items once these items have been properly returned back to us and/or we have checked and verified your order.
  • All sales are not subject to a refund. In some cases, store credit may be issued.
  • All returns must be in unopened condition with the manufacturers' seal.
  • Claims for any damage must be made within 14 days upon receipt of merchandise and all items returned for credit must be in the original packaging with all parts included. (To file a claim on return or defective merchandise, please email us with the following information. - Company Name - Invoice number - Style number - Quantity - Reason for return )
  • Shipping and Handling is non refundable unless there is a mistake, shortage, incorrect items or defective merchandise.
  • If you have any questions please call 1-213-626-1102 during business hours: Monday - Friday 8:30am to 5:30pm (PDT) or email us at info@capncity.com Thank you.

Shipping

 

  • The order will ship in 1 - 2 business. Otherwise, the the customer will be notified for any delays (due to out-of-stock item, order congestions. etc)
  • The shipping charges may vary between different carrier and the order's dimensional weight. However, please be assured that you will get the lowest possibble shipping charge thanks to our experienced packing staffs and our negociated rates from the carriers like UPS, FeDex, and USPS.
  • Any lost or damaged items during the transit are subject for a full claim. Please call 213-626-1102 or email info@capncity.com for further assistance with lost of damaged items by the carriers. 

 

 

 

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